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Penn State Altoona
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  • This is Penn State Altoona
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  1. Home
  2. Offices and Divisions
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  4. Health and Wellness Center

Complaints and Grievances

Every effort will be made to resolve a concern after a full analysis. A consultation will occur with the Internal Governing Body, the Director of Student Affairs, and the Chancellor as appropriate. Disposition related to the complaint will be provided to the complainant in a timely manner, and actions will be documented.

For discrimination cases in which resolution has not been obtained, The Pennsylvania State University has adopted an internal grievance procedure providing for a prompt and equitable resolution to complaints alleging discrimination based on age, ancestry, color, disability, national origin, race, religious creed, sex, sexual orientation, or veteran status.

Complaints should be addressed to the Office of Equal Opportunity and Access.

  1. A complaint should be submitted in writing or verbally, contain the name and address of the complainant, and a brief description of the allegations of discrimination.
  2. A complaint should be filed as soon as possible, generally within six months of the alleged discrimination.
  3. An investigation, as may be appropriate, shall be conducted by the Office of Equal Opportunity and Access following receipt of a discrimination complaint. This procedure conducts informal, but thorough investigations, affording all interested persons, including the complainant and the person(s) against whom the allegation(s) of discrimination have been made, and their respective representatives, if any, an opportunity to submit information and documentation regarding the complaint allegations.
  4. The investigation will be completed within a reasonable period of time. A written determination with respect to the results of the Equal Opportunity and Access Office’s investigation shall be issued and a copy forwarded to the complainant within ninety (90) workdays of the receipt of the complaint.
  5. The complainant can request a reconsideration of the complaint if dissatisfied with the determination of the Office of Equal Opportunity and Access. The request for reconsideration shall be made within seven workdays of the complainant’s receipt of the written determination and shall be submitted to the Office of Equal Opportunity and Access Director. The Director will make a final determination and inform the complainant within seven workdays of the Director’s receipt of the request for reconsideration.
  6. The complainant shall be informed of the right to file a complaint with the appropriate state or federal agency. The right of a person to a prompt and equitable resolution of a complaint submitted hereunder shall not be impaired by the person’s pursuit of other external remedies nor shall the use of this internal grievance procedure be a prerequisite to other external remedies.

Retaliation against a person who files a complaint of discrimination, participates in an investigation, or opposes a discriminatory employment or educational practice or policy is prohibited under University policy, and by state and federal law.

Complaints related to services rendered and/or the health or wellness needs of students may be submitted in writing to the Operations Manager and/or the Co-directors. The Operations Manager and/or the Co-directors will address the concern, contact the individual, and complete a Risk Management Form on the complaint. Follow-through with the complaint will follow policy CO800.

Health and Wellness Center

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Contact the Health and Wellness Center

814-949-5540
Fax: 814-949-5731
[email protected]

Sheetz Family Health Center
3000 Ivyside Park
Altoona, PA 16601

Health and Wellness Center Homepage

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Insurance Information

The Health and Wellness Center is a participating provider for many insurance companies. Please contact your insurance company to verify your coverage at the Health and Wellness Center. If we are not in your network, you must request a “guest membership” from your insurance company for services provided at the center. If this is not an option for you, Penn State's Student Health Insurance Plan (SHIP) is available. Please note that even though you uploaded your insurance information to LionPATH, our systems are not connected. You must bring your insurance card to the center for your initial visit.

Accreditation

As of November 2023, the Penn State Altoona Health and Wellness Center once again achieved the milestone of Accreditation Association for Ambulatory Health Care (AAAHC) accreditation. Organizations that earn AAAHC accreditation embody the philosophy of 1095 Strong, quality every day, a transformational movement spearheaded by AAAHC to equip ambulatory leaders with the best of what they need to operate quality organizations. The three-year coverage of the accreditation allows the Penn State Altoona Health and Wellness Center to continue to review and improve the level of care afforded to Penn State Altoona students.

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Pennsylvania map showing Penn State's campuses with Penn State Altoona highlighted

Penn State Altoona

A full-service, four-year, residential campus located less than 45 miles from the research campus at University Park. Offering 21 four-year degrees and the first two years of over 275 Penn State majors.
  • facebook
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Give Visit Apply
  • This is Penn State Altoona
    • Welcome from the Chancellor
    • Penn State Altoona At a Glance
    • Mission, Vision, and Values
    • College Leadership
    • Our History
    • Campus Map
    • Current Weather Conditions
    • Livestream
  • Academics
    • Majors
    • Academic Calendar
    • Out-of-Class Learning
    • Eiche Library
    • Registrar
    • Academic Advising
    • Honors Program
    • Campus Closures
  • Admissions
    • Visit Us
    • Information for First-Year Students
    • How to Apply
    • Accepted Students
    • Find Your Admissions Counselor
    • Experience Altoona
    • Virtual Tour
  • Tuition & Financial Aid
    • Scholarships and Awards
    • Grants
    • Loans
    • Work-study
    • Financial Aid Basics
    • Tuition and Costs
    • Financial Aid Information
  • Student Success
    • Student Success Center
    • The Help Tool
    • Tutoring
    • Student Affairs
    • Student and Civic Engagement
    • Health and Wellness Center
    • Diversity, Equity, Inclusion, and Belonging
    • Safety at Penn State Altoona
    • Career Services
    • Eiche Library
  • Research & Engagement
    • Undergraduate Research and Creative Inquiry
    • Faculty Research Resources
    • Internships
    • Study Abroad/Study Away
    • Internal Grants and Awards
  • Athletics
    • Schedule
    • Facilities
    • Recreation and Club Sports
    • Staff and Coaches Directory
    • Athletic Training and Sports Physicals
    • Athletics News
    • Camps and Clinics
    • Hall of Fame
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    • Offices and Divisions
    • Campus Calendar
    • PSUAlert Text Messaging Service
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Penn State University
3000 Ivyside Park, Altoona, Pennsylvania 16601 814-949-5000

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