To transfer a call:
Soft Transfer (with announcement)
- While on a call, press the Transfer button
- Dial the recipient’s extension or phone number
- When the recipient answers, announce the topic or caller’s name
- Press Transfer again to complete
NOTE: If the intended recipient cannot take the call, press the Cancel button to reconnect with the caller.
Hard Transfer (no announcement)
- While on a call, press the Transfer button
- Dial the recipient’s extension or phone number
- When the phone rings, press Transfer again to complete
NOTE: Wait until the phone rings at least two (2) times prior to pressing the transfer button. Hard transfers are NOT recommended.
To transfer a call directly to the recipient’s voice mail:
- While on a call, press the Transfer button
- Enter extension 5300
- When prompted to enter a voice mail box number, enter the full 11-digit phone number (i.e. 18149495555) then press #2
Once you hear the recipient’s voice mail message begin, press the Transfer button again to complete